| Claims |
| Our objective is to provide a fair and efficient service to all our policyholders. Please assist us in helping you by completing the claim form as accurately as possible and enclosing the correct documents. |
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| With all claims we require: |
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Your insurance policy/certificate. OR |
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Travel agents invoice showing that you paid an insurance premium. |
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| Make a claim now! |
| The list below details the specific requirements for most claims. |
| Cancellation Claims: |
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Tour operators booking and cancellation invoices. |
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Unused airline tickets. |
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Proof of reason for cancellation; Death or Medical certificate, letter of Redundancy, Court Subpoena. |
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| Travel Delay Claims: |
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Written confirmation from airline giving intended and actual departure times and reason for delay. |
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| Missed Departure Claims: |
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Receipts for additional travel costs incurred. |
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Written evidence of the event that caused you to miss the departure. |
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| Medical Expenses Claim: |
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24 hour Medical Emergency Service must be contacted should a serious medical problem arise or in the event of in-patient hospitalisation. |
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Receipts for expenses incurred. |
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Used and unused travel tickets. |
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Form E111 if treatment obtained within the EU. |
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Report from treating doctor. |
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Hospital confirmation of admission and discharge dates. |
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Hotel invoice for additional accommodation casts. |
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| Curtailment Claims: |
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Evidence to support early return home, Death or Medical certificate. |
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Receipts for all expenses incurred. |
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Used or unused travel tickets. |
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| Personal Property, Money, Loss of Passport Claims: |
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List of items claimed showing date, place of purchase, and price paid. |
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Police and/or tour representatives report. |
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Property Irregularity Report where loss, damage or delay has occurred whilst your baggage has been in the custody of the airline. |
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Consulates report. |
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Baggage tags and airline tickets. |
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| Proof of value and ownership as follows: |
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Receipts, pre loss valuations, instruction books/manuals. |
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Currency vouchers, bank statements. |
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Credit card vouchers/statements. |
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Receipts/Reports/Valuations from reputable dealers. |
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Photos of jewellery (or of you wearing items). |
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Letter confirming beyond repair. |
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